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FAQ

supportPRODUCT & SIZING

Did you find the best design and now not sure what size to order? We can help get you the perfect fit! 

Depending on the style, our tees can vary in size, so you’ll want to make sure to click on the size charts for each style you choose. On each product page, you'll find a link to the size chart for that product. Additionally, you can find our Size Charts at the footer of each page.  

To find your size, compare your body measurements to the measurements of each size to find the best fit. You can determine your chest measurements by measuring under your arms and around the fullest part of the bust. Be sure to keep tape level across back and comfortably loose! 

Keep in mind when selecting your final size, certain apparel products, such as the 100% cotton tees, may shrink a bit after washing. We suggest machine washing in cold water and using a low heat tumble dry to keep that shrinkage to minimum. 

supportORDER & RETURNS

No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.

We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail.

Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us.

We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.

An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add info@shapesofwisdom.com to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!

Contact us and we will sort it out for you.

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 10 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our Refund Policy section. Our customer service team is always here to help you with your concerns. Just contact us and we will get back to you within 24 hours. 

Please contact us before ordering for a wholesale discount. We will respond to all emails within 48 hours. We offer 20% off every product + free shipping on all wholesale orders.

Let us know which items you would like and how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your personal wholesale discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS $700.

We also offer bulk discounts if you buy for your group of friends or family, for orders between 8-20+ items of the same product. Just reach out to our support team to find out what we can do for you!

supportPAYMENT & GIFT CARDS

We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform so any payments you make on our site are completely secure.

The coupon code is entered in the checkout stage. Enter the code in the voucher-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.

We accept all major credit cards and PayPal. 

The currency is chosen automatically depending on your shipping country.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

supportSHIPPING & DELIVERY

Yes, you will receive a tracking number in the shipping confirmation e-mail. There´s also an Order Tracking page at the footer in every page of the website.

Yes, just log into My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.

Our primary warehouse is in America, but some of our items are located in other countries such as UK, Canada or Germany

Since some of our pieces are handmade-to-order, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

Current Production Time: 2-5 days

DELIVERY TIMES

USA Customers

Shipping from USA: 2-4 Business Days

Shipping from EU: 5-15 Business Days

International Customers

Shipping from USA: 5-20 Business Days

Shipping from EU: 7-28 Business Days

 *THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

To get your items to you ASAP, we sometimes need to ship different items from different locations like our multiple distribution centers and retail stores.

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