In case you decide you did not want to purchase made on our website, please notify us within 24 hours of your purchase for us to be able to stop the order fulfillment process. In case the order has already been picked up by our shipment carrier, we unfortunately cannot cancel the order anymore and it will be delivered to you.
In most cases, if you notify us within 24 hours of your purchase, we will be able to cancel your order, no questions asked.
ALL SALE ITEMS ARE FINAL SALE.
We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 10 business days after receiving the item along with a photo proof of the defect.
We do not accept returns, exchanges, or replacements in case the reason is due to the item being too small or too large. We provide complete information about the different sizes on each of our products if sizing is applicable.
Returns are accepted only under the following conditions:
- The returned item must be unworn and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.
Customers are responsible for all shipping costs when returning the product(s). A partial refund consists of the final sales price minus a restocking fee of $5.
Our customer service team is always here to help you with your concerns. Send us an email at firstname.lastname@example.org or contact us, and we will get back to you within 24 hours.
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, Shapes of Wisdom will credit a partial refund on the customer's account consisting of the original purchase price minus the $5 restocking fee.
Shapes of Wisdom will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Shapes of Wisdom.
In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
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