At Shapes of Wisdom we are deeply committed to the relationship of trust we have with you, our consumers and friends.
Our Pillars of Privacy
- TRANSPARENCY: We want you to know what information is collected when you interact with our stores, websites, apps and our other channels and how we use it.
- YOUR RIGHTS: We will offer you choices about how your information can be used.
- DATA INTEGRITY: We take reasonable security measures to protect the personal information we collect from you.
Contact Us regarding your information.
Although we urge you to contact us first to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority.
What information do we collect?
When you interact with our website, apps and other channels, we may collect information about you from three main sources:
- you may give us some of this information directly;
- we may collect information automatically from your interaction with our website, apps and other channels; and
- we may also obtain information from third parties.
Depending on how you interact with our Web, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:
How and why is your information used?
We use the above described information we collect about you to pursue the following purposes, which are necessary for the performance of the contract between us to provide you with the products or services you requested or which we consider in our legitimate interests:
In order to comply with our legal obligations and security of our website, we may also use some of your personal information to detect and prevent illegal uses, abuse, spam, (payment) fraud (e.g. payment card authentication) security incidents and other harmful activity or government or court orders.
If we use your information for other purposes than those above mentioned, we will notify you of these purposes before using your information and obtain your consent where necessary.
With whom do we share information?
We may share information we collect from you or about you with some of our business partners who help us operate our website, apps or other channels and provide important services to our customers and visitors: we consider these our trusted business partners. Our trusted business partners may change over time but we are committed to building relationships with third parties who are dedicated to providing you a safe and satisfying experience.
The following categories of trusted business partners may come into contact with your personal data and/or information:
- external consumer relations service provider;
- payment processing providers, who need to process your data in order to allow you to make payments for your online purchases;
- transport and shipping companies;
- third party advertising and analytics companies who collect browsing information and profiling information and who can provide advertisements which are tailored to your interests;
- social media companies, where you make use of social media features that are offered on our websites or apps;
- added value service providers who provide their services via our websites or apps;
- service providers who host and operate our websites, apps or other channels.
In addition to the foregoing, please note that the third parties mentioned above will in many cases have their own statement regarding the collection and use of your personal data and information. We strongly advise you to carefully review these statements.
We may also share some of your user generated content in our website, apps or other channels with the general public visiting our website, apps or other channels.
We may also be required to disclose your information to public authorities or other governmental agencies only to the extent this is permitted under data protection laws and is required by mandatory provisions in applicable laws.
Personal information we collect or process when you use our website, apps or other channels may be stored or processed by Shapes of Wisdom or other recipients listed above in countries other than the country in which your personal information originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your personal information. However, please rest assured that we implement all the necessary and appropriate legal, organisational and technical measures to protect your personal information. Furthermore, as regards the transfer of personal information to countries outside the EU, we have entered into so-called “Standard Contractual Clauses” approved by the Commission of the European Union for international transfer of personal information to controllers or processors established in third countries as the case may be.
How long will we keep your data?
The principle that we apply is that your personal information will be deleted when they are no longer necessary for the purpose for which they were collected.
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.
Our websites and apps do not address anyone under the age of 14 (“Children”). We do not knowingly collect personal information from children under 14. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.
Information collected through cookies to keep track of what products you viewed and purchased and what areas or pages you viewed on our websites or apps is called “analytics data”. We use analytics data to improve the design and content of our websites and apps, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Interest-based advertising has become commonplace across the Web. It is the term we use for the activity that enables us to tailor ads to your interests and activities. Either Shapes of Wisdom or third-party advertising companies we work with may look at your browsing activity, such as the types of content you access, ads you click on, and searches you conduct. We can then infer certain interests you have and place ads and offer you deals that meet your needs. Our goal for interest-based advertising is to show ads to people likely to be interested in the products we offer at Shapes of Wisdom. We believe these interest-based ads are more useful to you than randomly-generated ads because they are tailored to your shopping and product interests as indicated by your browsing habits.
If you would like to learn more about interest-based advertising and see what choices you may have about how companies use your information, please go to http://aboutads.info/choices/ or http://www.networkadvertising.org/choices/. We do not operate or control these sites, and are not responsible for the opt-out choices available there. The only way to fully opt-out of online tracking is to adjust your browser settings to reject cookies or to notify you when a cookie is set. Please remember, even if you opt-out of interest-based advertising on or through http://aboutads.info you may still receive ads from Shapes of Wisdom, as interest-based ads are only one form of advertising.
Finally, it is important to note that in most cases opting out drops an “opt-out cookie” on your browser. As a result, if you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you will need to renew your opt-out choice.
Third-Parties websites, apps and services
Our websites and apps may contain hyperlinks to and from websites and apps of third parties such as Facebook or Instagram. If you follow a hyperlink to one of these websites or app or interact with them, please note that we cannot assume any responsibility or warranty for the third party content or data protection conditions, nor do we have any influence on this. We encourage you to review the privacy policies of these third-parties websites and apps before you transmit personal information to these websites and apps.
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, we have agreed that you may exercise your rights free of charge by writing us an e-mail to a single e-mail address (firstname.lastname@example.org), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity. In any case, you have at your disposal our Personal Data Subject Rights Guide and a Request Form.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
- To request access to your personal data that we hold. We remind you that where you are a Web registered user you may also consult this information in the relevant section of your online account.
- To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
- To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporarily suspend the processing of the data or that we keep them longer than necessary.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.
When we are legally permitted to process your data due to your consent or to for the purposes of a contract you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.
In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the:
- Spanish Data Protection Agency (Agencia Española de Protección de Datos) (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
Regarding our marketing emails, you can always click on the "Unsubscribe" link at the bottom of any marketing email you receive from us or click on the “Unsubscribe” button in “My Account – Email Preferences” on our websites to opt out of receiving email communications from us in the future.
Safeguarding your personal information
When you register on our website or apps, we ask you to set up a username/login and password that you can use to access your information at our website and apps. If you want to change your username/login or password, sign in to your account by clicking on “My Account” from any page, or click on "Manage Your Account" from within the Help section Desk and follow the instructions.
We maintain appropriate, administrative, technical, organisational and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use, and other unlawful forms of processing.
We use industry recognised security technology for establishing an encrypted channel to pass information between two systems. This link ensures that all data (payment information, personal information) passing between your computer and our websites remain private and secure.
However, when you communicate with customer service via email or chat on our website, the level of protection for such communication channels is not guaranteed (e.g. there is no encryption), and therefore, be aware that information provided (such as email address, payment information, etc.) may be accessible to others. For that reason, we ask that you protect yourself and not share sensitive information via these communication channels.
Interacting with social media on our website or apps
We may receive information from third parties through the social links presented on our website or apps in the form of social buttons like Tweet, Like or Pin it. By clicking on one of these buttons, you will be prompted to log in to the corresponding social media website; you will essentially be browsing both our website/app and the social platform at the same time, but your experience with the social components will be governed by the privacy and other policies of the social platform. The privacy settings you have chosen on that social media platform will determine the degree to which your information is made public. We encourage you to choose your privacy settings accordingly.
We take security very seriously, so your personal information will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.
If any unauthorised charges appear on your credit card as a result of shopping with www.shapesofwisdom.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Shapes of Wisdom asking you to do so, do not respond and let us know by clicking here.